Individual Usability™ Solutions

Formative (or investigational) usability studies are used during development to explore how users interact with a product and to identify usability issues before they become costly or high-risk.

These studies help teams understand:

Where users struggle or hesitate

How design choices affect task performance

Whether assumptions made during development hold up in practice

What we do:

Design task-based usability studies tailored to your product and users

Observe and analyse user interactions in realistic use scenarios

Identify use-related risks, errors, and design opportunities

Provide clear, actionable feedback to support design refinement

Formative studies are particularly valuable when designs are evolving and decisions still need to be made.

Actual Use and Summative Usability Studies are conducted to confirm that users can safely and effectively use a product as intended. These studies are typically performed later in development and often support regulatory submissions.

They are used to demonstrate that:

Critical tasks can be completed successfully

Use-related risks have been adequately mitigated

The final design performs as expected with representative users

What we do:

Plan and execute structured summative usability evaluations

Develop realistic, risk-based task scenarios

Capture and analyse performance data in line with regulatory guidance

Produce clear, defensible study outputs suitable for technical documentation

Our approach focuses on clarity, traceability, and confidence in the final usability evidence.